FAQ's

Most definitely yes! Many of our 6,000 annual groups are very short term bookings, sometimes 72 hours or less. For a block of rooms for a couple's wedding, we typically recommend 9 months to 14 months out to secure your block in order to get the best guest room rates and availability.

Yes, actually 50% of our business is non-wedding room block business. We work with planning meetings, events, conferences, conventions and room blocks for all types of market segments to include corporate, non-profit, education, association, sports groups, camps, church groups, etc.

Yes, many of our weddings are multi-day events. Much of our destination wedding room block business consists of lengths of stay of 3–7 nights or more. Many weddings have multiple venues, such as a venue for the rehearsal dinner, a venue for the ceremony, a venue for the reception and a venue for the after party — it's very common.

Yes, 12% of our 6,000 annual room blocks are destination weddings in Mexico, the Caribbean, and Europe. We also do destination weddings on many cruise ships.

We always try to get the couples to book only 1 block. This way the entire party will be staying at one hotel and it's so much easier and more fun. Logistically it works better to have 1 hotel for the shuttles to and from the venue and it's easier to coordinate gift bag drop-offs if only at 1 property. If you do an after party or next day brunch, it's so much simpler to have it all under one roof. And here is the best part — having one hotel means you will be securing a lot of rooms at one property, this normally equates to better concessions for the couples with more rooms booked into the block. Some of the concessions might include a free upgrade for the couple, free upgrades for both sets of parents, and VIP amenities for the wedding party, complimentary hospitality suite, etc.

Most of the time they are the same or lower due to our high volume of business we provide to the hotels.

Yes absolutely.

Yes, if you book your block through LM Media Worldwide / Kleinfeld Hotel Blocks we have pre-negotiated concessions and amenities for you at most hotels.

Yes but it is always at the availability of the hotel but we request it. The earlier the better and we make sure it is in the contract so you are protected.

Yes as long as we add those into the contract and you let us know upfront.

Normally guests are given a booking link from the hotel and guests can just fill out the information to book their room. It's usually contact info, room type and credit card info to secure the reservation.

As soon as they receive the booking link, it could be 13 months out to 1 month prior to arrival.

As it is an individual booking, whatever the hotel's cancellation policy for canceling a room would be their penalty. It is usually 24 hours to 72 hours in advance of arrival, without penalty.

Some hotels in busy markets or over compressed dates, like the Boston Marathon, the FIFA World Cup, etc. might have a minimum length of stay required, we normally see 2 night minimum stays in many major markets. But honestly 80% of the blocks we do, do not have a minimum length of stay.

Yes, we normally ask for the rate to be honored for 3 days pre and post stay, so if a guest wants to extend their stay, they normally can at the group rate, subject to the hotel's availability. If they need to shorten their stay, sometimes there is an early check out fee of usually 50% of the nightly rate enforced at check out, that is industry standard.

Yes, that is why it is so important to do a contract. We will request those for you upfront.

Yes you can but some hotels will charge a fee to deliver gift bags to the room or will charge a fee to hand out at the front desk. When reaching out to hotels on your behalf, that is a question we ask every hotel so you will have that information before choosing the right hotel for you.

Many specific hotel brands include breakfast in the room rate. Some examples are Embassy Suites, Hampton Inn, Home2Suites, Residence Inn, Fairfield Inn, Hyatt Place, Hyatt House and Holiday Inn Express.

Yes, here at LM Media Worldwide / Kleinfeld Hotel Blocks we are licensed meeting planners. In addition to your room block we can also negotiate into the contract meeting space and meal functions like rehearsal dinner and private breakfast.

Yes, that can all be added into the contract.

It all depends on the hotel's policy. Most hotels have a hotel shuttle that will transport guests within a certain radius of the hotel, usually 3–5 miles without a fee, and subject to availability. Airport shuttle service is common at airport hotels, but not anywhere else. Also in many city locations, such as Manhattan, shuttle service is not common.

Pending where the block is, if the block is in a major city, there will most likely not be any discount, and it would never be included in the rate. At suburban and rural properties, there usually is a small fee to park or it's complimentary parking.

No we do not, but we do work with the hotel of your choice to assist with getting the couple in touch with the preferred shuttle service of the hotel.

This can be requested in advance. The hotel can try to block the group together or on the same floor, but it is subject to availability of the hotel's inventory. Most hotels will do their best to accommodate this request, but they will not guarantee it.

Again, this can be requested in advance and is subject to the hotel's availability. Also, if some guests are high level rewards members, say Titanium Elite with Marriott Bonvoy and the block is at a Bonvoy property, Titanium Elite members are given a late check out upon request as late as 4pm that day.

No, typically a deposit is not required for individual guest bookings. A deposit might be required if you are adding to the contract a food and beverage function that would go towards a master bill.

Yes they can give their credit card at contract stage or at check in.

Yes, the majority of hotels now have resort fees or hidden fees some up to $50.00 per room per night. The good news is if you book through LM Media Worldwide / Kleinfeld Hotel Blocks that fee will be waived. We make sure all hotels across the country waive the resort fees for our groups.

We will negotiate into the contract any upgrades at group rate on your behalf. Room changes typically do not require a fee.

If the block is a courtesy block, meaning no financial obligation, there normally is not a penalty for cancellation. If the block has financial obligations, such as a percentage of the block guaranteed by a certain date, there would be a fee that would be listed in the contract. 95% of our wedding room block contracts are courtesy blocks, so this is normally never an issue for the clients.

No, but they can monitor the block with their event manager at the hotel and ask for weekly reservation or pick up reports, telling the couple who has reserved the block and who has cancelled.

If it is a courtesy block, meaning a letter of intent, it really is not a true contract, so there would not be any disputes as the contract is only a pledge by the end user to book into the block by a certain date. If it is a hard contract and not a courtesy contract and there is a contractual dispute between the end user and the hotel, we can step in and advocate for the client. With our 30+ combined years of experience in the hotel industry we have had many contractual disputes either waived or reduced over the years. LM Media Worldwide / Kleinfeld Hotel Blocks are here to protect and advocate on behalf of the client from start to finish.

We have a do not walk clause in all of our hard contracts and we ask this clause to be part of the documentation. This clause protects the end user from being "walked" to another hotel if the hotel is overbooked. In the rare times when this happens, the hotel will provide restitution to the end user and an alternative stay nearby as per the agreement.

Yes, sometimes, like shoppers' weekend in NYC, over a large citywide date like the Super Bowl, FIFA World Cup, etc., but we would know these blackout dates at the time of contracting, so there would be no surprises after the fact to the couple or end user.

Yes, we are there every step of the way should your hotel sales contact change or if you have any issues with the hotel. We do not go on site to the wedding but we are here for you if you need anything relating to the hotel block we set up for you.

We have a company mandate during business hours — a bride must be responded to within 2 business hours during our working hours.

We introduce you to your hotel sales contact and on-site coordinator once the contract is signed. They would be your point of contact on site.

You would follow up with your hotel sales contact or on-site coordinator, however we are always here if we need to step in and help and get you a positive resolution.

Using the booking link provided by the hotel, the guests would receive a confirmation directly from the hotel to their provided email address.

Yes, some hotels have this, it is called Passkey — about 50% of branded hotels have this and the couple can log in and see the progress of who has booked and who has not. If there is not a Passkey service you can get a report generated from the event services manager at the hotel upon request.

Most good hotels will send out reminders to the couple of the booking deadlines and cut-off dates. It is then up to the couple to disseminate this info to their guests. Many couples put this info on the wedding website.

No, this must be done with the event services manager at the hotel who is responsible for the block of rooms. This person is usually assigned a few months prior to arrival, to address any needs, and updates and changes can be made through that person. If the couple cannot locate their event services manager, they can reach out to the Kleinfeld Hotel Blocks consultant who they booked their block with originally and we can help them troubleshoot and get their requests handled.

Yes we do as long as there is a hotel nearby. We can book any hotel anywhere in the world.

Yes, that is a question we ask in the initial RFP process so you will have that info when deciding which hotel to choose.

Yes, please let us know that upfront and we will make sure it is taken care of for you.

One of our favorite brands under the IHG umbrella, Kimpton, is a pet-friendly brand and a perfect hotel for a wedding block. Kimpton is boutique, luxury with local inspiration for design. They also host a daily happy hour and morning coffee/tea service. They offer public bikes and yoga mats in every room! They do not charge a fee to bring your pets!

If that is the case and it impedes the flow of the room block, we can ask for financial restitution or a refund of some monies from the hotel and if there is enough time and the couple would be willing to relocate the block, we can help them find an alternative hotel nearby.

If the block fills up we can ask the hotel to add rooms into the block at the same discounted group rate, or if that is not an option, we can find more rooms at a nearby hotel and do another block for the couple.

Yes you can, we usually try to keep it to one block, but sometimes, mainly in cities, we might recommend an upscale full service hotel for the main block and an alternate more affordable option for guests on more of a budget.